Resolving concerns and complaints HomeAbout Our DistrictDistrict PoliciesResolving concerns and complaints Sharing your concern If, as a parent or guardian, you have a concern or complaint regarding an issue at your child’s school, we encourage you to follow the process below. This process ensures the individuals able to resolve the issue can properly address it and helps us maintain a safe and welcoming learning environment. We cannot properly address complaints or concerns voiced over social media. We appreciate everyone in our school community giving pause before sharing or contributing to hurtful, unkind, or negative posts. Contact UsSchool DirectoryDistrict Policies Address the issue with the classroom teacher Share your concern with your child’s teacher to see if they can help find a resolution. Meet with school administration If a satisfactory resolution is not found after a discussion with the teacher, the next step is to meet with your child’s principal or vice principal. Meet with district office If resolution is not achieved at the school level, the next step is to meet with relevant district office staff, such as our Transportation team or the Director of Schools for your education centre. More information can be found in Policy 360, Parent and Public Communication of Concerns. General feedback, questions, or concerns If you are not sure where to direct your comments, questions, or concerns, please email asdsinfo@nbed.nb.ca. Your message will be forwarded to the appropriate department for follow-up. Privacy We understand that following a complaint or concern, individuals may want more information about an issue, or details regarding an outcome. Please note, that under the Right to Information and Protection of Privacy Act, we cannot share personal information regarding staff or students, including the outcomes of individual discipline or HR matters. Lack of detail does not mean no action was taken. Every incident or report is taken seriously, reviewed, and addressed appropriately. Model respect We value feedback from families and if there are questions or concerns, we want to hear them. We try to model respectful communication, and we’re appreciative that our school community is a supportive partner in maintaining appropriate, polite, and solution-focused communication. Thank you for helping keep our schools supportive and welcoming places for everyone!